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DATE
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VENUE
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FEES
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REGISTRATION
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17 Jul - 19 Jul, 2017 |
Kuala Lumpur, Malaysia |
SGD 2967 |
Closed |
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12 Jul - 14 Jul, 2017 |
Manila, Philippines |
SGD 2967 |
Closed |
Following information: Venue at
Kuala Lumpur, Malaysia
| Training Date from
17 Jul 2017 till
19 Jul 2017
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COURSE LEVEL
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DURATIONS
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Early Bird Discount
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Standard Price
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MASTER
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3
day/s
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SGD 2437 Purchase it before
31 May 2017
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SGD 2967
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WORKSHOP OVERVIEW
Together with leading international expert in fraud and theft management, Rens Bindeman you will learn how to plan, prepare and execute an effective fraud and revenue loss system.
This 3 days course will enlighten the participant regarding the different risks related to revenue losses in Utilities and the negative impact such losses have on the company, as well as the processes, procedures and best practices that have been developed worldwide in order to counter issues like theft, fraud, tampering and infrastructure theft, as well as the policies and standards that are currently available to assist with the development a clear roadmap on how to successfully minimize revenue losses.
WHAT WILL YOU LEARN?
- Have the "bigger picture" of what the concept of Revenue Protection entails and how it is implemented in the rest of the world
- Analyze actual proven techniques of tampering and Revenue Loss management, as utilized by companies across the world.
- Learn how to develop a powerful fraud & theft strategy.
- Update your theft detection and investigation processes and ensuring sustainability.
- Be able to successfully analyse all the risks related to revenue loss issues within their Utility and know how to suggest effective counter measures.
- Establish a Revenue Loss Forum and Chair it and plan a Revenue Protection Task team.
- Focus on how to handle “big fish“ such as commercial and industrial customer.
- Gain the latest insight and uncover new fraud & theft method in the market.
- Understand the concepts of "Infrastructure theft" and "meter tampering" and know how to successfully counter such threats
- Know how to develop or implement policies, procedures and standards that will successfully address such issues
- Know how to successfully liaise with all the different role-players and be able to develop and run awareness campaigns
- Benchmark your revenue loss management and tampering with other continents and international standards.
- Be able to immediately on their return to their offices, implement world renowned "best practices" and processes.
PROGRAMME
- INTRODUCTION AND OVERVIEW
- STRATEGIES
- INFRASTRUCTURE THEFT (Copper theft)
- THEFT DETECTION AND INVESTIGATIVE PROCESSES
- SPECIALIZED SKILLS DEVELOPMENT
- COMMUNICATION
- DIRECTIVES AND STANDARDS
- ROADMAP TO BECOMING A CHAMPION / EXPERT
AUDIENCE
The Course is designed to: - Revenue Protection / Revenue Assurance manager
- Metering/ Billing Manager
- Auditors
- Regulators
- Legal Advisor
- Investigator
- Maintenance Manager / Engineering Manager
- Technical services
- Technology
- Electrical engineer
- Inspection engineer/ Manager
- Project Manager
- Operation Manager
- Credit control Manager
- Commercial Manager
- Financial controller / Manager
- Security / Law Enforcement Manager
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